Category: Barriers to Effective Communication
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US versus THEM, Incorporated
August 2013 Overview An overwhelming majority of organizations have inadvertently created “us versus them” cultures. These organizations have turned much of their focus and resources away from serving the customer and directed it toward in-fighting and power struggles. Businesses I work with often have good products and services, but are on the brink of going…
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How to Improve Employees’ Functionality by Improving Internal Customer Service
August 2013 Moving our bodies from point A to point B requires the use of our two legs working together to achieve this simple task. If one or the other of the two legs does not fully support the body, or if one does not make a full and even stride, then the act can…
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Barriers to Effective Communication
Aug 2013 Substandard employee, department & organizational performance is often directly related to poor communication, but blamed on other superficial symptoms. Removing these barriers relies on trust, brutal yet empathic honesty, and achieving joint objectives. This is where you are, but… THIS is where you WANT to be… Team members communicate poorly. Conflict is reduced between…
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Silence is Deadly
I had been working with a group of managers and their director on preparing for some major restructuring within their large school district. A lot was going to be happening very soon and we wanted to be prepared. We all knew too well, that once it all started, any problems would be costly and would…
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Improved Communication: Check for Understanding
August 2013 Throughout history, many great communicators have mused about how difficult it is for people to effectively communicate — even those who speak the same language! Some scholars cite how subtle differences in age and style can potentially create real challenges in successful communication. Case in point might be the stereotypical communication challenges faced…